Terms and Conditions

This Agreement was last modified on 30th April 2026

Overview

These Terms & Conditions govern the use of the BM Grills & Smokers website and the purchase of products through www.bm-bbq.eu. By using the website or placing an order, the customer agrees to these terms.

Business Details

The website identifies BM Grills & Smokers S.L. in Spain and lists the main store as “Real Barbecue Spot,” Local 20, Calle Rafael Anton Perez, 03184 Torrevieja, Alicante, Spain. The website also provides contact details including info@bm-bbq.eu and WhatsApp number +34 601 623 666.

Products

BM Grills & Smokers offers handcrafted barbecue grills, smokers, and trailer-mounted BBQ pits for residential and commercial use. Product descriptions, dimensions, availability, and pricing shown on the website are intended to be as accurate as possible, but minor variations may occur, especially for handcrafted or made-to-order items.

Orders

All orders are subject to acceptance and availability. After an order is placed, the business may contact the customer to confirm specifications, delivery details, and any custom requirements before final acceptance of the order.

The business reserves the right to refuse or cancel an order where there is a pricing error, stock issue, suspected fraud, or an inability to fulfill the order as requested. If payment has already been made for a cancelled order, the customer should receive a refund through the original payment method within a reasonable period.​

Pricing and Payment

Prices displayed on the website may be changed at any time before an order is confirmed. Unless otherwise stated, prices should be understood as the product price only and may not include shipping, customs charges, local taxes, installation, or other ancillary costs for international deliveries.

Payment must be completed using the payment method accepted at checkout or otherwise agreed in writing. Orders will normally not be dispatched or scheduled for production until payment or an agreed deposit has been received.​

Shipping and Delivery

BM Grills & Smokers promotes sales in Spain, the EU, the UK, and other markets and provides contact points in Spain, the UK, and Lithuania. Delivery times may vary depending on stock status, build time, destination, carrier schedules, and whether the order is custom-built.

Any delivery date provided should be treated as an estimate unless expressly confirmed in writing as binding. The customer is responsible for providing accurate delivery details and for ensuring that access to the delivery location is suitable for the size and weight of the ordered goods.​

If the customer fails to accept delivery, fails to provide required information, or requests storage or redelivery, BM Grills & Smokers may charge additional reasonable costs related to storage, repeat delivery, or administrative handling.

Commercial Orders

All BM Grills & Smokers products are professional-grade commercial equipment, handcrafted to the highest standards. Production of your order begins shortly after payment confirmation. Due to the nature of commercial fabrication, cancellation or return rights are limited once the manufacturing process has started.

Customers are responsible for reviewing measurements, fuel type, trailer specifications, and any local legal or regulatory requirements relevant to the intended use of the product before placing the order.

Returns and Right of Withdrawal

For standard consumer purchases made at a distance within the EU, the customer may have a legal right to cancel within 14 days of receiving the goods, subject to applicable law and any statutory exceptions. This right may not apply to goods that are custom-made, clearly personalized, built to the customer’s specification, or unsuitable for return for hygiene or safety reasons once used.​

To request a return or cancellation, the customer should contact BM Grills & Smokers promptly using the contact details shown on the website. Returned items should be unused, complete, and in their original packaging unless the return relates to a defect or a legal consumer right.

Unless the return is due to a faulty product, incorrect item, or another legal obligation of the seller, the customer is normally responsible for return shipping costs. Original delivery charges may be non-refundable except where required by law.

Refunds, where approved, should be made to the original payment method within 14 days of the seller receiving the returned goods or receiving satisfactory evidence of return, unless a different timeframe is required by applicable law.​

Faulty or Damaged Goods

The customer should inspect goods upon delivery and report any visible damage, missing parts, or incorrect items as soon as reasonably possible. If a product is faulty, damaged in transit, or not as described, the customer should contact BM Grills & Smokers with photographs, order details, and a description of the issue so that repair, replacement, parts supply, or refund options can be reviewed.

Nothing in these terms limits any mandatory consumer rights that apply under relevant law.

Product Use and Safety

Products sold by BM Grills & Smokers may involve fire, heat, charcoal, wood, smoke, gas accessories, heavy metal construction, and trailer movement. The customer is responsible for safe assembly, installation, towing, storage, maintenance, and operation of the product and must follow all supplied instructions and all applicable local laws, health and safety rules, and food service regulations.

BM Grills & Smokers shall not be responsible for damage, injury, or loss caused by misuse, improper installation, poor maintenance, overloading, unauthorized modification, or use contrary to instructions or local law.

Warranty and Liability

Any commercial warranty offered by BM Grills & Smokers should apply only to the extent stated in writing or in product-specific documentation. Normal wear and tear, cosmetic aging, corrosion caused by lack of maintenance, misuse, overheating, accidental damage, unauthorized repairs, or modifications are typically excluded from warranty coverage.

To the fullest extent permitted by law, BM Grills & Smokers shall not be liable for indirect or consequential losses, loss of business, loss of profits, loss of opportunity, or event income arising from delayed delivery, downtime, or product misuse. This limitation does not apply where liability cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or mandatory consumer law obligations.

Website Use

All content on the website, including text, product descriptions, branding, images, and design elements, remains the property of BM Grills & Smokers or its licensors unless otherwise stated. The website content may not be copied, reproduced, distributed, or commercially reused without prior written permission.

The website may contain technical inaccuracies, outdated information, or typographical errors from time to time. BM Grills & Smokers reserves the right to correct content, update product information, and amend pricing or specifications without prior notice.

Privacy and Data Protection

The website states that personal data is processed to provide services, identify customers, fulfill contractual obligations, communicate regarding sales or invoicing, and comply with legal obligations. The privacy policy also states that the business uses secure communication protocols such as HTTPS and SSL and seeks to process only the minimum amount of personal data necessary.​

Use of personal data is additionally governed by the website’s Privacy Policy, which should be read together with these Terms & Conditions.​

Governing Law

These Terms & Conditions should be governed by the law applicable to the contracting BM Grills & Smokers entity and the customer’s mandatory consumer protection rights under applicable law. If the sale is concluded with the Spanish business entity, Spanish law should apply unless mandatory consumer rules require otherwise.​

Contact

For questions, cancellations, complaints, or legal notices, customers may use the contact details published on the website:

  • BM Grills & Smokers S.L.

  • Real Barbecue Spot, Local 20, Calle Rafael Anton Perez, 03184 Torrevieja, Alicante, Spain ​

  • Email: info@bm-bbq.eu ​

  • Website: www.bm-bbq.eu ​

  • WhatsApp: +44 7830310848 ​

Important Implementation Note

This draft is a practical ecommerce Terms & Conditions template tailored to the public information currently visible on the BM BBQ website and common EU online retail practices. Before publication, it should be reviewed by a qualified lawyer to confirm compliance with Spanish law, EU consumer rules, VAT treatment, custom-order language, warranty wording, and cross-border sales requirements.